According to reports, there have been 20 hours of service outage, which is affecting Salesforce. When it comes to CRM tools, Salesforce is considered the best. The service is built with global redundancy and availability in mind. To put it another way, a SaaS-based business is in its purest form. Nonetheless, it occurred, and the terrible fact is that even the most well-known SaaS apps and services, such as Salesforce, may suffer from similar disasters. As a result, we’ve arrived at a scenario in which even Salesforce isn’t deemed secure.
Today, we’ll go through five questions to help us design a thorough strategy for safeguarding Salesforce’s critical data.
What is Salesforce’s recommendation for data security?
“Although Salesforce maintains all backup data and can recover it,” according to the Salesforce Help Center, “it is critical to regularly backup your data locally to restore it and avoid depending on Salesforce for backups to recover your data.”
If you delete your data by mistake, you may be stuck with a delayed and costly data recovery service. Some businesses may suffer from waiting so long to restore CRM data. As a result, this is unacceptable in terms of money and effort.
What are the many circumstances that might affect the integrity of your Salesforce data?
Threats to the integrity of your Salesforce data might come from any direction. Although it may seem that the process is running well, faults might arise from various sources. However, the following are some of the areas of concern:
Apps from Third Parties
Most SaaS-based products, including Salesforce, provide third-party app connections. The app enhances the leading service’s capabilities to provide a more valuable business offer. This contributes to increased productivity in one manner. On the other side, they may affect your data in unforeseen ways, posing a recovery difficulty and resulting in data damage.
Salesforce data is often managed by numerous users, such as the Sales Team, Marketing Team, etc. Users who can change or remove records have access to Public Reports, which is an ideal example. It’s a procedure that makes it possible for malevolent operations to take place.
Data Migration or Changes
It is said that the administrators do rigorous inspections before making bulk record updates. It is relatively uncommon to find duplicate files or fields that have been wrongly modified. This procedure may render your data useless in the end.
Are you ready to respond to a court order requiring your organization’s data to be available?
In 2014, roughly 34% of businesses were involved in at least one litigation, with a total value of over $20 million at stake. As a result, there is a definite risk of a lawsuit; hence, e-discovery requests are seen as a significant worry for businesses of all sizes.Courts are rapidly boosting the production of cloud data as evidence in all legal processes as companies use more SaaS-based solutions in their day-to-day business operations.
Is any Salesforce data that complies with your company’s compliance requirements?
Today’s firms must indeed comply with a slew of data-handling regulations. These circumstances often include the protection of sensitive client information. CRM data, PII (personally identifiable information), and other data types are included. As a result, having a thorough data management plan is critical.
What would it cost you if you lost your data?
As a SaaS-based platform, Salesforce has proved to be a great benefit for businesses, enabling them to consolidate and centralize CRM data while also making it accessible to their workers in any location.Anywhere, at any time. As a result, a comprehensive analysis of this data can be undertaken, allowing them to manage present customer relationships better and find future clients.
what if this information is suddenly unavailable?
Yes, Salesforce may wind up rewarding its clients to over $20 for the disruption that occurred last month.
After thoroughly examining the issue, it is possible to conclude that Salesforce Integration service or any other Saas-based service provider is not entirely dependable for data management. It is always advisable to have a personal backup plan in place for true peace of mind.